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MBox 2 Crashes Cubase (please Help)

 
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frenic
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PostPosted: Fri Feb 05, 2010 7:28 pm    Post subject: MBox 2 Crashes Cubase (please Help) Reply with quote

I installed the core audio only from the website and it shows up in my I/O setting it has even given me sound.

But when its selected it causes alot or problems and crashes.

it even crashes my system preferences when i select it.

I have got a brand new i7 quad imac running snow lep

Is this a problem with the i7

if so how do i sort it?


also I tried to install Sub Boom Bass and it wont appear in the VI pannel (it dose appear in my audio fx............. odd)
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sunshrined
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PostPosted: Fri Feb 05, 2010 8:09 pm    Post subject: Re: MBox 2 Crashes Cubase (please Help) Reply with quote

frenic wrote:
I installed the core audio only from the website and it shows up in my I/O setting it has even given me sound.


can you run itunes or other audio software without crashing that software when the audio is output via the mbox?

Quote:
But when its selected it causes alot or problems and crashes.


what else is crashing?

Quote:
it even crashes my system preferences when i select it.


how so? what happens?

Quote:
I have got a brand new i7 quad imac running snow lep


What version of cubase are you running? you should put that information and your full system rig in your signature - it helps everyone


Quote:
Is this a problem with the i7

if so how do i sort it?


maybe - depends - what type of crashes are you experiencing - does software crash and a little pop up window appear with a crash report - or are you getting full kernal panics which mean that the screen will have code rewritten over the desktop.

if its the first problem and its not only cubase that crashes then make sure you have done full software update on your machine - IE you have the latest os - one of the best ways is to navigate to the apple site and search for the latest full Combo update of snow leopard. actually do that in any case. once you have upgraded make sure you do a full system maintenance - > Applications folder -> Disk Utilities and repair disk permissions. you can also download another program called onyx - make sure you have the correct verision

btw http://forum.cubase.net/phpbb2/viewtopic.php?t=113739 this and other tips are detailed here at the top of the cubase 5 for mac forum page. you are new here so you no doubt overlooked that but it has lots of good info.

if you are getting kernal panics which means the main desktop will have code overwritten on the desktop you have to reinstall your system software or you have a hardware issue (bad ram stick or hard drive ...something) if it is this post back for more help

good luck


lastly double check you have the correct and current drivers for the mbox.
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altus
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PostPosted: Sat Feb 06, 2010 9:28 pm    Post subject: Reply with quote

The Mbox2 is a terribly unstable and poorly engineered piece of crap, both hardware- and driver-wise. A friend gave me his when he got a 003 and I could not use it reliably on OS X nor Windows at all. For example, because of the poorly-written driver, if I unplugged it before I shut own my Mac, it would cause a kernel panic (this was with PT LE 8.0.3). Sorry to rain on your parade, but I think you might be better off swapping it for another interface...
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SteveInChicago
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PostPosted: Sat Feb 06, 2010 9:58 pm    Post subject: Reply with quote

altus wrote:
The Mbox2 is a terribly unstable and poorly engineered piece of crap, both hardware- and driver-wise. A friend gave me his when he got a 003 and I could not use it reliably on OS X nor Windows at all. For example, because of the poorly-written driver, if I unplugged it before I shut own my Mac, it would cause a kernel panic (this was with PT LE 8.0.3). Sorry to rain on your parade, but I think you might be better off swapping it for another interface...


That's advice? I've been using an Mbox 2 on OS X for a long time and never had these problems. Your problems could have been other stuff interacting with the device.

Troubleshooting requires more info than the OP gave. If he comes back with more info people can help him.
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altus
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PostPosted: Sun Feb 07, 2010 1:34 am    Post subject: Reply with quote

SteveInChicago wrote:
altus wrote:
The Mbox2 is a terribly unstable and poorly engineered piece of crap, both hardware- and driver-wise. A friend gave me his when he got a 003 and I could not use it reliably on OS X nor Windows at all. For example, because of the poorly-written driver, if I unplugged it before I shut own my Mac, it would cause a kernel panic (this was with PT LE 8.0.3). Sorry to rain on your parade, but I think you might be better off swapping it for another interface...


That's advice? I've been using an Mbox 2 on OS X for a long time and never had these problems. Your problems could have been other stuff interacting with the device.

Troubleshooting requires more info than the OP gave. If he comes back with more info people can help him.


Other stuff on three completely different systems? I've done all the troubleshooting possible in my case before reaching my conclusion; the kernel panic I mentioned specifically referenced an invalid device power state reported by the driver to the kernel after the unit was unplugged, which is evidently poor code. (My friend had this problem with an Mbox2 Micro as well.) I am merely relaying facts that may or may not persuade the OP to look at a more robust solution. His symptoms are far more severe than mine, and might indicate his particular unit is simply defective.
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frenic
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PostPosted: Sun Feb 07, 2010 2:42 pm    Post subject: Reply with quote

Thanks so much for your advice

[can you run itunes or other audio software without crashing that software when the audio is output via the mbox? ]

yes Itunes and quicktime have both worked with the mbox


[/what else is crashing?]

Once I have selected the Mbox2 apps will crash on boot with a "not responding" and I have to force quit I don't get full kernal panics.

Cubase its self crashed with the spinning wheel of death on "BAIOS"

I followed you instructions unfortunately same problems are occurring. I haven't yet tried this onyx program where do i find that and what does it do?

Thanks again for you help
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SteveInChicago
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PostPosted: Sun Feb 07, 2010 6:36 pm    Post subject: Reply with quote

Were sort of poking around in the dark here. The first thing to do would be to try the mbox 2 on a different system. if you get the same result maybe the device is messed up. If you don't have another computer available the thing to do would be to initialize the Cubase 5 preferences, and other things mentioned at this link:

https://www.steinberg.net/index.php?id=2022&tx_p77sbknowledgebase_pi1%5Barticle%5D=224&tx_p77sbknowledgebase_pi1%5B%5D=&L=1&#2

Really, this stuff is complex and the way the files work together get quite convoluted.

Like I said earlier, I've been using my mbox 2 on my current OS X install and previously on a Windows XP machine and apart from certain limitations, using the device has been transparent.

Good luck.
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sunshrined
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PostPosted: Sun Feb 07, 2010 9:21 pm    Post subject: Reply with quote

SteveInChicago wrote:
Were sort of poking around in the dark here. The first thing to do would be to try the mbox 2 on a different system. if you get the same result maybe the device is messed up. If you don't have another computer available the thing to do would be to initialize the Cubase 5 preferences, and other things mentioned at this link:

https://www.steinberg.net/index.php?id=2022&tx_p77sbknowledgebase_pi1%5Barticle%5D=224&tx_p77sbknowledgebase_pi1%5B%5D=&L=1&#2



alternatively try and run cubase without the mbox ie on the internal audio card this way if u don't get the same crash you can feel confident your cubase install is not the culprit. you said other programs are running fine with the mbox. have you checked that you have the latest cubase software version and the latest syncrosoft license software for your dongle. just checking

did you get a crash report window or does cubase just hang? if you get the report please post here there are users who are knowledgeable in interpreting them.

onyx is a freeware maintenance program. very handy for repairing disk permissions (something you should do after installing new software but for now you can run this proceedure in the disk utilities app) and cleaning out caches and other functions that keep your system clean.
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SteveInChicago
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PostPosted: Sun Feb 07, 2010 9:23 pm    Post subject: Reply with quote

FYI onyx also lets you change settings you normally can't, with potential to screw things up too. Best to learn about it beforehand.
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sunshrined
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PostPosted: Sun Feb 07, 2010 10:08 pm    Post subject: Reply with quote

SteveInChicago wrote:
Best to learn about it beforehand.
absolutely .. read the documentation.
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Weasel
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PostPosted: Sun Feb 07, 2010 10:47 pm    Post subject: Reply with quote

I've been reading this thread and when SteveInChicago says: "and apart from certain limitations" I was curious as to what those were.
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SteveInChicago
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PostPosted: Mon Feb 08, 2010 2:33 am    Post subject: apart from certain limitations... Reply with quote

On my Windows machine it worked fine with Cubase and Pro Tools, but not with other sound apps like itunes or media player.
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frenic
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PostPosted: Mon Feb 08, 2010 12:10 pm    Post subject: Reply with quote

Ok I have got it to work with Cubase by leaving the Mbox 2 unplugged until I boot Cubase. Then once loaded I plug in the interface and select it in the devise set up.

Both inputs and outputs work as normal.

Its not ideal but at least I can start using my new cubase.

It must be a compatibility problem with the operating system because once the MBox2 is selected if you click on sound in the SP you get the spinning wheel and have to force quit.

I hope didgi design will bring out an updated core audio driver.

Thanks for all of your help.
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SteveInChicago
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PostPosted: Mon Feb 08, 2010 5:03 pm    Post subject: Reply with quote

Y'know frenic, you have the wrong digidesign software version installed for your system. Did you notice that?
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frenic
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PostPosted: Tue Feb 09, 2010 11:12 am    Post subject: Reply with quote

What software do I need??
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SteveInChicago
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PostPosted: Tue Feb 09, 2010 3:56 pm    Post subject: Reply with quote

When I checked it out at Digidesign they say it's version 8.0.3 for Intel machines running 10.6.x.

I don't know that it would help your problem for sure, but here's the link: http://www.digidesign.com/index.cfm?langid=100&navid=54&itemid=40792
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frenic
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PostPosted: Tue Feb 09, 2010 5:40 pm    Post subject: Reply with quote

Yes steve good work wasent there before.

I installed it and it has sorted some problems

unfortunately im still getting issues. now that I have installed new drivers the core audio seems to not like my web browser(safari).

Also it still crashes my SP when I go to look at the sound setting to with between Mbox and internal.

Also since installing the new driver if I do get a crash then try and restart I get a kenal panic.

Its so annoying I works in part but make my whole computer so unstable.

seriously thinking of buying a new interface.
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SteveInChicago
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PostPosted: Tue Feb 09, 2010 6:11 pm    Post subject: Reply with quote

It sounds like there are possibly multiple problems on your system.

I would do all the OS X maintenance tasks at this point. Repair permissions since you installed some software, start up in safe mode (this forces a disk repair utility to be run at startup), then restart in normal mode, and also delete the boot caches on the mac.

Files that load at boot time are saved, in a manner of speaking, in a cache, for future boots and the result is faster boot times. Occasionally things can get screwed up with this cache and deleting it can fix strange problems. When you boot the computer afterwards there is no cache, so the machine boots using the original files.

On 10.5.8 the caches are located at /System/Library/Extensions.mkext I don't know whether that location has changed in OS 10.6. If you try to delete it the system will ask for your password, and then move it to the trash.

The utility Onyx can do this for you. It would probably be a very good idea to read up a bit on all this before doing it. I think Onyx itself has some documentation about it. Personally I use Onyx, but I figured out what was doing behind the scenes before using it. It's not dangerous in itself, but can become so if you're not paying attention, or if you have a moment where you say to yourself, "hm, what's this? It couldn't hurt if I just click on it."

...

"Oops."

Good luck
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