The Grand 3 install problem (can't find the content)

Mikem

First let me say that the Grand 3's installer is really, well, bad. It doesn't allow you to install the content in a custom location. I installed my content manually where I want it, (sometimes using each sound set's .exe, sometimes just dragging the files). The Grand 3 finds NONE of my content, NOR does it prompt me to tell it where it is. This is horrible.

I read this in the manual:

"4. Launch The Grand.
If content files or models are missing for another reason
(e.g. if you moved them onto another hard drive after installation
or if you have added a hard drive, thereby “shifting”
the partitions), proceed as follows:
1. In the window with the message about the missing
VST Sound Library, click Locate if you want to choose a
different file location.
A file dialog opens.
2. Browse to the directory where the content is located.
3. Select the file and click Open.
All content files that are found in this location become available.
If you have installed the content files on multiple drives,
the dialog might open again asking for further content files."

That's all well and good, but it's simply not true. I get no "window" with a locate dialog, and that's my problem.

What do I do now?? The stand-alone and the VST each launch, but there's no dialogs to find my content, and the content doesn't load. I've got the main Grand 3 files on my C: drive, my VSTplugins is on my E: drive (as I've done for many, many years now), and the samples are on a storage drive, V:. Please advise.
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Mikem · Posted: Sat Aug 22, 2009 5:12 am Post subject:

I'm about to punch my fist through my monitor. This is so effing lame.

I reinstalled the Grand 3. I got the prompts to locate the files. (Incidentally, I had to locate EVERY SINGLE FILE INDIVIDUALLY. The dialog is too dumb to realize that all of the files are in the same folder--wow.) After locating all the files, I still have NO CONTENT LOADED. WTF? Seriously!?!

I can't believe Steinberg would release something so not ready for public consumption yet. I'm very computer savvy, and I can't get this damn thing installed.

I even manually created all of the shortcut files for each content file and put the shortcuts in the VST Sound folder, and it still didn't work.
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Mikem · Posted: Sat Aug 22, 2009 10:23 am Post subject:

I did a complete uninstall and reinstall of Cubase 5 and the Grand 3. I ran every single content .exe individually and installed the files on my storage drive. I verified that the proper shortcuts were created in the VST Sound folder.

Still NOTHING. Cubase didn't prompt me to locate the content, either. But since it didn't work last time after the prompting, I'm not sure I care anymore.

This is completely unacceptable.

All of the models have a little disk icon on them, and nothing happens when I click on the pictures. There's no right-click "locate content" option like on the VST3 instruments that came with Cubase 5.

I've definitely bought my last Steinberg VSTi.
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Chris Beuermann · Posted: Sat Aug 22, 2009 10:27 am Post subject:

Herllo Mikem

Please have a look to this knowledge base article. This describes exactly your problem https://www.steinberg.net/en/support/knowledgebase_new/show_details/kb_show/the-grand-3-missing-content-troubleshooting/kb_back/2020.html

Gr,

Chris
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Mikem · Posted: Sat Aug 22, 2009 6:52 pm Post subject:

Thanks for the link, Chris. I had to do another uninstall/reinstall to get all the folders to appear. And then I had to manually move a lot of stuff. Seriously, what's the purpose of an installer if it puts everything in the wrong place? I hope you release a new installer/patch soon. I hope nobody else wastes hours on this like I did.

The good news is it's finally working. It sounds nice, too. Thank God.
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Mikem · Posted: Sat Aug 22, 2009 6:54 pm Post subject:

I also suggest you create a new topic with a sticky with a link to that article clearly labeled "locating missing content", or words to that effect. If I had seen that link, it would have saved a lot of time and headache.
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Chris Beuermann · Posted: Sat Aug 22, 2009 8:40 pm Post subject:

Hello Mikem,

When there should have been a problem with the installer, then we would know about it during Beta Testing. No need to bring out a patch for that.

This knowledge base article can be found in our knowledge base. There are allot things to read there. Before posting here at Cubase.net: have a look in the knowledge base first. In most cases, the answers can be found there.

Gr,

Chris
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Mikem · Posted: Sat Aug 22, 2009 10:40 pm Post subject:

You can't be serious. You're saying there's NOT a problem with the installer, when it's putting files in the wrong directories and making the plug-in not function at all?

This was NOT user error. The files I had to fix had NOTHING to do with where I put the content. Go read that article. There's a lot of files that could end up in the wrong place, and it has nothing to do with any options I chose during installation.

The installer is broken and should be fixed. To say otherwise is to not understand the issue.

I simply suggested you post a link and sticky it for those people (like me) who *do* come here first.
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Chris Beuermann · Posted: Sat Aug 22, 2009 11:48 pm Post subject:

Hello Mikem.

I know the knowledge base article very well, and also the installer of The Grand 3 + the whole beta testing period. You are the first that has a problem. The knowledge base article is a "general" trouble shooting article, that we also use for HalionOne.

Gr,

Chris
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Mikem · Posted: Sun Aug 23, 2009 1:53 am Post subject:

Well, then take me as proof that the installation gets messed up for someone who does what I did: 1) does not have room to install content on the C: drive, 2) installs content on a secondary drive using individual installers. It was the other files, the preset and such, that didn't end up in the directories required. So I guess your beta testing failed to catch such a predictable scenario. I tried installing it this same way on two different partitions, one Windows 7 64 and one Vista 32. Both installations failed. The installer doesn't prompt you for an install location for the content. How completely DUMB is that? I mean, seriously. Most people with serious systems have a separate drive for audio, samples, etc. I may be the first to have this problem, but I certainly won't be the last. And it should have been anticipated in the programming. I'm not going to argue with you anymore about this. If you don't sticky it, that's your call. I don't see why you wouldn't.

I'm glad that article exists, but it would have been nice to know about it sooner. Thanks again for giving me the link.
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marcus c · Member Joined: 11 Jan 2005 Posts: 647 Location: SW LONDON

I've just come here with the same issue Sad

I can't find anyway of installing my content to another place.......I'll check the link above!!!!

Marcus
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marcus c · Member Joined: 11 Jan 2005 Posts: 647 Location: SW LONDON

I've installed the content to my samples drive and I've made shortcuts and moved them to the * C:\Documents and Settings\<user>\Application Data\Steinberg\The Grand 3\Models_source folder but I still can't load the pianos as the little disk signs are still there and there's no dialogue asking me to find missing content........ Sad

Marcus
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Mikem · Posted: Tue Sep 01, 2009 4:06 pm Post subject:

Make sure every folder listed on that link has the proper content. For me, the missing part was the presets, not the shortcuts. And again, let me stress that this was not user error. I was given no control during installation as to where the presets would be placed, so it could not have been my fault that they ended up in the wrong folders. The installer is faulty and should be fixed.
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Gerrit Junge · Posted: Tue Sep 01, 2009 10:29 pm Post subject:

Hi Mikem, hi Marcus

Mikem · Posted: Wed Sep 02, 2009 2:18 am Post subject:

Gerrit, thanks for your post. I actually did see all of the customization options you described. I tried manually installing each piano, as you described, too. But your post doesn't address the problem I encountered. I was not missing the shortcuts to the content. My problem was the installer put the preset files in the wrong place. I literally had to manually create the proper folders as described in that knowledge base link and manually move the files. The paths weren't correct. Part of the problem may have been from me choosing (allow all users to use the Grand 3). I don't have any other users, but the proper files did not end up in the Users folder, e.g.
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Kambiz · New Member Joined: 14 Aug 2009 Posts: 12

Mikem · Posted: Tue Oct 27, 2009 6:45 pm Post subject:

Kambiz,

Make sure every single path is correct from that knowledge base article. Like you indicated, my problems were with the presets not being in the right folders. I had to find them and move them manually, sometimes putting them in multiple locations (since I allowed it to install for all users, even though I only have one administrator user account).

Mikem · Posted: Tue Oct 27, 2009 6:47 pm Post subject:

Oh, and to be clear: As Chris said, since no problems with the installer were detected by the beta testers, no problems actually exist. So until you realize that these issues are simply imaginary, you won't be able to properly address them. So I wish you the best with finding an imaginary solution to address this imaginary problem. Rolling Eyes

Kambiz · New Member Joined: 14 Aug 2009 Posts: 12

thx mikem. very strange procedure...
finally i got it . my solution: install on C and move the content to F while the installation is running! then edit all the shortcuts in the original folder. the presets seem to be set correctly then at the end of the installation.
took me about five hours Sad

but: wow. grand 3 sounds great Smile

lucky909091 · Posted: Sun Jul 18, 2010 1:45 pm Post subject:

This was the greatest desaster I ever had installing a plugin.
I would have never been able to install this piece of software if Gerrit Junge did not describe the "button".

I was loosing 2 hours of my production-time searching for the correct installation.

slinkyfran · Junior Member Joined: 20 Aug 2009 Posts: 19

i have the install problem too: trying to install to E: but everything automatically goes to C: and I don't have space.

anyone find a workaround for this?

irecord · Junior Member Joined: 31 Jul 2009 Posts: 20

I have just tried to install The Grand 3 for the first time to my sample dive (F Smile

and I am having the same problem as many others here. Could someone do Steinberg support's job for them and post a procedure. This reflects very badly on you Steinberg.
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